  Client Survey Rates Our Customer Service 100% APS stands behind our promise! See results of a recent survey by our clients and partners. Then read what they have to say about our service. Based on the responses of our current client survey, people use us because of the accuracy of our payroll and how easy it is to work with us. And it came as no surprise to us that our customer service was rated 100% by our clients. See below for more details. Overwhelmingly clients said they chose APS for their outsourced payroll needs for the following reasons:
Client rankings on the most important aspects of working with APS
Survey Comment Excerpts
“Thanks…I got what I needed and Kelley may be the nicest and most helpful person I have EVER talked to. It also lowered my taxable wages by $10,000! Mike B. “Debbie Lambright has given us such professional and responsive customer service that I just had to tell someone how much I appreciate it. She is always kind and answers my questions without making me feel dumb or that I am interrupting her other duties. She makes me feel like she is there just for me and that it is okay to call her. I know that is her job, but these days not everyone does their job with such grace. In a time when good customer service is hard to find I wanted to acknowledge that Advanced Payroll has given us the best and to let someone know that Debbie Lambright is responsible. Melanie M. “I would like to take this opportunity to say, "Thank You" for the great service given to my company during the past 2 years. After having taken care of our payroll for 15 years, I turned it over to another company in 2006. For the first year everything seemed to be ok, but the 2nd year was a disaster. I am still dealing with mistakes made during 2007. Since I am semi-retired, I decided to give another payroll service a chance and believe me when I say I am very happy I did! Your service has been outstanding! Not once in the past 2 years have I had any problems. The last payroll service missed 3 payrolls in one year. We have not missed a payroll with your company and my employees thank you. Since I am not in the office every day, it is a relief to know I don't have to worry about payroll delivery, payroll taxes, or W2's being right. Janice K. “Our eight employees do not constitute a large company, by any means, but every one of those employees had different terms and considerations, making our set-up less than straightforward. You explained each situation clearly - always a sign someone knows their stuff. You answered a thousand questions. You never once acted as if we were a bother. Rather, you seem to genuinely enjoy helping people and solving puzzles. I feel wonderful about our start on this account. Your attention to detail and accuracy has justified our decision to move to a professional payroll service. Susan T. “I highly recommend your company for the wonderful service. It is great to know that payroll, checks and taxes are in capable hands! Paula R. “Let me start by saying that we have been a very satisfied customer for almost 10 years. We rely on Advanced Payroll Systems to handle all our payroll needs. You are our payroll department and I am pleased to say that you have performed that function in a consistent and personable manner. Having such a knowledgeable and trusted company to handle our payroll has minimized the amount of time and effort needed for payroll, and has allowed us more time to concentrate on our business. Larry B. “...We have made several additions to our payroll, such as the addition of PTO accrual, HSA accounts, and 401k deductions. Every addition was seamless. I am very thankful that we chose APS to help us with all our payroll needs, and because of this, many of my anxieties and concerns were taken away. Our company experienced a 60% growth last year, and APS met all of our payroll expectations. Dawn S.
“APS has served the payroll preparation needs of our CPA firm for over 10 years. As a CPA firm, we obviously have the resources to do our own payroll, but have found by using the services of the competent professionals at APS, our payroll is done efficiently and for a reasonable fee. We also like that the payroll is not on our accounting systems and we are able to maintain confidentiality of the information. The expert, professional and courteous employees at APS make the payroll process a non-issue. Raymond S. “Since 1993, Louisville-based Chrysalis Ventures had used several different services for payroll processing. We made the decision to leave our latest payroll service in late 2004 and were facing the search for yet another…After checking references and talking to other local companies regarding payroll services we made the decision to give APS a try…The changeover was virtually effortless! We deal with the same individuals each week, so it is easy to build a relationship. The software is simple to use and can be customized to meet our company’s requests. All-in-all, Chrysalis has been very happy with our choice to switch to APS. Debbie H. “The staff at APS is always accessible and their systems are flexible enough to meet all our unique needs. The best thing about APS is that we have no problems! Jerry H.
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